FAQ's
FREQUENTLY ASKED QUESTIONS
Need to know more? We’ve curated a bunch of Frequently Asked Questions for you? If you don’t find what you’re looking for, reach out to us on (012) 444-1000 or email: reservations@rhhotelpretoria.co.za with your question.
General Information
Our check-in time is from 14h00, and check-out is at 11h00. Should you require an early check-in or late check-out, please note that additional charges may apply, subject to availability. Feel free to contact our reservations team or the front desk for further information.
Yes, we do accommodate early check-ins or late check-outs upon request, subject to room availability. Please note that fees may apply. To inquire about this facility, kindly reach out to our reservations team at resv@rhhotelpretoria.co.za or call us at (012) 444-1000.
Yes, we provide secure undercover parking in our parkade for a daily fee of R25.
We offer a range of room types, including Standard Rooms with a double bed, Standard Rooms with twin beds, and Junior Suites. Visit our ROOMS page for more information.
Yes, we have accessible rooms to ensure a comfortable stay for guests with disabilities.
Yes, we offer both smoking and non-smoking rooms to cater to our guests’ preferences.
Guests must be at least 18 years old to book a room independently. Guests under the age of 18 must be accompanied by an adult.
Unfortunately, pets are not allowed at our hotel. However, service dogs are allowed if relevant certification is provided.
Reservations & Bookings
We have rate options available that include breakfast as well as rates that exclude breakfast. Please check the specific rate details when making your reservation.
To make a reservation, you can contact the hotel directly at 012 444 1000, email us at reservations@rhhotelpretoria.co.za, or conveniently book through our website, www.rhhotelpretoria.co.za.
We welcome room preferences, although these are subject to availability. Our team will do their best to accommodate your request.
Yes, it is possible to book a room without a credit card when booking directly at the hotel. However, please note that providing a credit card during the reservation process helps guarantee your booking, especially during periods of high occupancy.
Our rates are subject to change based on hotel occupancy. For the most accurate and up-to-date rates, we recommend doing an online availability search or contacting our reservation team at 012 444 1000.
We frequently offer special discounts and promotions. Please visit our SPECIALS PAGE or contact the hotel directly to inquire about any current offers.
Our cancellation policy may vary depending on the specific rate and reservation details. For detailed information regarding our cancellation policy, we recommend contacting our reservations team.
Hotel Facilities & Amenities
Our rooms feature a range of amenities including free high-speed Wi-Fi, tea & coffee making facilities, air-conditioning, an electronic safe, hairdryer, shampoo, soaps and lotion.
We do not have a gym or fitness centre at our hotel. There used to be a Virgin Active gym in the adjoining Sunnypark Shopping Centre, but that closed down during Covid Lockdowns. The closest Virgin Active is now less than 2km from the hotel. Virgin Active, Cnr Schoeman and Van Der Walt Str, Tram Shed Shopping Centre, Pretoria, 0001
Yes, we have a stunning pool for guests to enjoy during their stay. Guests may also enjoy dining on our Pool Deck.
Yes, complimentary high-speed Wi-Fi is available for all guests throughout the hotel.
Yes, we have the Deck Bar & Restaurant, which offers buffets as well as an à la carte menu for lunch and dinner.
Yes, we have a buffet available for a minimum of 15 guests.
Avoskin Spa was conveniently located in the adjoining Sunnypark Shopping Centre but, due to unforseen circumstances, the Spa had to close. We are currently looking into another partnership to bring this option to our valued guests. Watch this space.
Our hotel features a 24-hour business centre to cater to the needs of our guests.
We offer convenient laundry services, and laundry slips are available in the rooms for guests to utilize. For same-day laundry, all items must be ready for collection or dropped at reception by 08h00. If not, laundry will only be available the following day.
Our front desk operates 24 hours a day and is available to assist with any inquiries and provide local information.
Services and Additional Requests
We provide room service for food until 21:30 pm and drinks until 22:00 pm.
Yes, our front desk team is available 24 hours a day to assist with any requests for extra amenities.
We offer a secure luggage room where you can store your bags before check-in and after check-out for your convenience.
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We do not provide babysitting or childcare services at the hotel.
Each room is equipped with an electronic in-room safe for the safekeeping of valuables.
Certainly, you can request a wake-up call through our front desk to ensure you don’t miss any appointments or activities.
Whilst we do not provide irons and ironing boards in our rooms, they are available on request from our reception.
Transportation and Location
Yes, we provide airport transfers via Bono Tours. For more information and to arrange transportation, please contact our reservation team at 012 444 1000 or email reservations@rhhotelpretoria.co.za.
OR Tambo International Airport is approximately 49 km from our hotel.
Yes, we offer an outsourced shuttle service to local attractions via Bono tours. Please book with our front desk or reservation team for more details.
Conveniently, we offer direct, secure access into Sunnypark Shopping Centre, which provides various dining and shopping options. There is no need to leave the building, you have everything at your fingertips.
Policies and Miscellaneous
Our facilities are available for use until check-out time. However, access to certain amenities may be restricted after check-out. Please enquire at reception for more information.
Your safety and security are of utmost importance to us. We have implemented comprehensive security policies and measures throughout the hotel premises.
Any lost and found items are securely kept in our designated lost and found storage for a period of 3 months. After such time, items are donated to local charities.
View our Privacy Policy for more info.
