Travel Advisory: Covid-19 Covid-19 Preparedness

RH Hotels and Management


South African President, Cyril Ramaphosa, on 23 March 2020 announced a national lockdown. Under this lockdown, only companies servicing essential services (as directed by Government) may continue to operate.

In light of this, from Thursday 26 March 2020, RH Hotel Pretoria will be deactivated for the lockdown period.

No inventory will be made available for dates falling within the lockdown period but all booking channels will remain bookable for stays post-lockdown.

Managing Your Booking

We understand that travellers may reconsider future travel plans and we will do our utmost to accommodate your changing travel needs. To manage your booking please email us at

Cancellation policy & booking flexibly

Given the flexibility our guests and customers need right now we have implemented the following policies:

Existing bookings (bookings made through April 6, 2020) can be changed or cancelled for stays up to June 30, 2020, noting that: (see below for further important information including Groups & Meetings bookings):

Important Information:

  • Hotels are subject to local law in the market in which they operate. Therefore, government legislation and regulations may supersede this policy in specific circumstances.
  • For bookings made through a travel agent or online booking platform (e.g., Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with customers to manage any changes needed to Group & Meeting bookings on a case by case basis. We are actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking. Please contact the hotel to discuss further.


We continue to monitor the evolving situation and will be keeping this policy under review. Bookings beyond April 30, 2020 – staying flexible: We want to help you plan and book any future travel with confidence. So, for bookings beyond April 30, 2020 we want to remind you of the flexibility already built in to our rates and packages that allow our guests to amend travel plans as necessary. Our Best Available Rate allows our guests to change or cancel their reservation one day prior to arrival. Changing the date on any reservations through our Best Available Rate may result in different pricing and terms, but there is no fee for making changes. To modify a reservation for stays beyond April 30, 2020 please email  

We thank you for your understanding and encourage all South Africans to adhere to the government’s regulations and precautions outlined on the Department of Health’s dedicated website:  

We thank you for your support and hope to welcome you to our hotel soon.